Terms of Service

These Terms of Service ("Terms") govern your use of the Shuttergen website, dashboard, Chrome extension, and related AI-powered ad generation services (collectively, the "Services"), operated by Shuttergen, Inc. ("Shuttergen," "we," "us"). By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

Eligibility

You must be at least 18 years old and capable of entering into a binding contract to use the Services. If you are using the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" refers to both you and that entity.

Account

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us promptly at support@shuttergen.com if you suspect unauthorised access.

Subscriptions, Credits, and Payment

Most generation features consume credits. Credits are granted on a recurring basis as part of a paid subscription plan and can be topped up. Subscriptions auto-renew at the end of each billing cycle until cancelled.

• Billing. All payments are processed by our payments provider, Dodo Payments. Prices, plan inclusions, and credit allotments are described on the pricing page and at checkout.
• Cancellation. You may cancel your subscription at any time from your account or by contacting support. Cancellation takes effect at the end of the current billing period; access continues until then.
• Refunds. Except where required by law, payments are non-refundable once a billing period has begun. We may, at our discretion, refund unused portions when service has been materially impaired. To request a refund, email support@shuttergen.com.
• Failed payments. If a renewal payment fails, we may suspend access to paid features until the balance is resolved.
• Credits. Credits are a metered unit of usage; they are not currency, have no cash value, and are not refundable or transferable. Unused credits expire at the end of their billing cycle unless the plan terms state otherwise.

Acceptable Use

You may not use the Services to:

• Generate content that is unlawful, defamatory, harassing, hateful, sexually explicit involving minors, or that incites violence;
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• Generate misleading political content, deepfakes of real individuals without consent, or content intended to deceive a reasonable viewer about its origin;
• Infringe intellectual property, publicity, or privacy rights of others, including by uploading material you do not have the right to use;
• Probe, scan, or attempt to bypass any technical limits, rate limits, security controls, or authentication mechanisms of the Services;
• Reverse engineer, scrape, or use the Services to train competing AI models;
• Use the Chrome extension on platforms or in ways that violate that platform's own terms of service.

We may suspend or terminate accounts that violate these rules, and we cooperate with law enforcement on unlawful activity.

Your Content and Generated Output

"Your Content" means prompts, scripts, brand briefs, uploaded images and videos, ads you save through the extension, and similar inputs. "Output" means images, videos, audio, and text returned by the Services in response to Your Content.

• Ownership of Your Content. You retain all rights you held in Your Content.
• Licence to us. You grant Shuttergen a worldwide, non-exclusive, royalty-free licence to host, process, transmit, and modify Your Content as needed to provide the Services (for example, sending prompts to AI model providers, storing assets, and rendering previews). This licence ends when you delete the content or close your account, except for residual copies in backups for a limited retention window.
• Ownership of Output. Subject to your compliance with these Terms and payment of fees, you own the Output you generate, to the extent ownership is available under applicable law for AI-generated material. You are responsible for ensuring that your use of Output does not infringe third-party rights.
• No training on your data. We do not use Your Content or Output to train our own models, and we do not permit our subprocessors to use it to train their models beyond what is necessary to fulfil your request.
• Aggregated, anonymised data. We may use de-identified, aggregated usage data to operate, secure, and improve the Services.

AI Output Disclaimer

AI-generated output is probabilistic and may be inaccurate, offensive, or unsuitable for your intended use. You are responsible for reviewing Output before publishing it. Do not rely on the Services for legal, medical, financial, or other professional advice. Performance metrics, predictions, and recommendations produced by the Services are informational and do not guarantee results.

Third-Party Platforms

The Services interoperate with third-party platforms (including Meta, TikTok, LinkedIn, Google Drive, and others). Your use of those platforms is governed by their own terms, and we are not responsible for changes to their APIs, policies, or availability.

Service Availability

We aim for high availability but do not guarantee uninterrupted service. We may schedule maintenance, release new features, deprecate features, or modify the Services from time to time. We will give reasonable notice of material changes that adversely affect your use.

Termination

You may stop using the Services and close your account at any time. We may suspend or terminate your account if you breach these Terms, if your account presents a security or fraud risk, or as otherwise required by law. Sections that by their nature should survive termination (including ownership, AI Output Disclaimer, Disclaimers, Limitation of Liability, Indemnity, and Governing Law) will survive.

Disclaimers

The Services are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, or that defects will be corrected. To the maximum extent permitted by law, we disclaim all such warranties.

Limitation of Liability

To the maximum extent permitted by law, neither Shuttergen nor its officers, employees, or subprocessors will be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill, arising out of or in connection with the Services. Our aggregate liability for any claim arising out of or related to the Services will not exceed the amount you paid us for the Services in the twelve months preceding the event giving rise to the claim, or USD 100, whichever is greater.

Indemnity

You will defend, indemnify, and hold harmless Shuttergen from any third-party claim arising out of: (a) Your Content; (b) Output you publish or distribute; (c) your breach of these Terms; or (d) your violation of any law or third-party right.

Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through the Services or by email. Continued use of the Services after a change indicates acceptance of the updated Terms.

Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. Any dispute arising out of or related to these Terms or the Services will be brought exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction there. Nothing in these Terms limits any mandatory consumer rights in your jurisdiction.

Contact

Questions about these Terms? Email support@shuttergen.com.