Privacy Policy

Shuttergen, Inc. ("Shuttergen," "we," "us") provides an AI-powered creative platform for generating, analysing, and iterating on video ads, together with a companion Chrome extension for saving ad inspiration (collectively, the "Services"). This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our website, dashboard, and Chrome extension.

Information We Collect

Account information. When you create an account we collect your email address and any profile details you provide. Authentication is handled by Supabase; if you sign in with a third-party provider, that provider supplies us with a verified email and a unique user identifier.

Content you submit. This includes prompts, scripts, brand briefs, voice settings, uploaded images and videos, ads you save through the Chrome extension, and the AI-generated images, videos, and audio produced from your inputs.

Billing information. Subscription and payment processing is handled by our payments provider, Dodo Payments. We receive plan, status, and limited transaction metadata; we do not store full card numbers on our servers.

Support correspondence. Messages you send via our Help form, including any screenshots you attach, are delivered to our support team by email through Resend.

Technical and usage data. Server logs record information such as IP address, browser type, request timestamps, and the pages or actions performed. The Chrome extension records the URLs of ads you explicitly save and metadata about those ads; it does not track your general browsing.

How We Use Information

• To provide, operate, and improve the Services, including running AI generations you request.
• To authenticate your account and keep it secure.
• To process payments, manage subscriptions, and enforce plan limits.
• To respond to support requests and communicate service updates.
• To detect, prevent, and address abuse, fraud, or technical issues.
• To comply with legal obligations.

Subprocessors

We rely on a small number of vetted third-party services to run Shuttergen. Each receives only the data required to perform its function:

• Supabase - authentication and primary database.
• Cloudflare R2 - storage of generated images, videos, and audio assets.
• Dodo Payments - subscription billing and payment processing.
• Resend - transactional and support email delivery.
• AI model providers (including Wavespeed for video generation, ElevenLabs for voice synthesis, and OpenAI Whisper for transcription) - process your prompts, scripts, and uploaded media solely to return generated outputs.

We do not sell your personal information, and we do not allow our subprocessors to use your content to train their models beyond what is necessary to fulfil your request.

Data Retention

We retain account information for as long as your account is active. Generated assets and inspiration you save remain available in your dashboard until you delete them or close your account. Server logs are retained for a limited period for security and debugging purposes. When you close your account, we delete or anonymise associated personal data within a reasonable period, except where retention is required by law (for example, financial records).

Security

We use HTTPS for all traffic, signed URLs for asset access, role-based database policies, and encryption-at-rest provided by our infrastructure partners. No system is perfectly secure, but we work to protect your data with industry-standard administrative, technical, and organisational measures.

Your Rights

Depending on where you live, you may have the right to access, correct, export, or delete the personal information we hold about you, and to object to or restrict certain processing. You can manage most of your data directly from your dashboard, or contact us using the address below to make a request. We will respond within the timeframes required by applicable law.

Children

Shuttergen is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

International Users

Shuttergen is operated from the jurisdictions where our infrastructure providers are based. By using the Services you understand that your information may be processed in countries other than your own, including jurisdictions whose data protection laws may differ from yours.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through the Services or by email. Continued use of the Services after a change indicates acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy or how we handle your information, contact us at support@shuttergen.com.